Return and Refund Policy

1. Overview

At DMX-Globalsmart, we strive to provide the best logistics services. However, if you are not satisfied with our services, we offer a return and refund policy subject to the terms below.

2. Eligibility for Returns and Refunds

You may request a return or refund if your shipment meets any of the following conditions:

• The shipment was not delivered to the correct recipient.
• The package arrived damaged due to improper handling.
• The service was not completed as agreed upon.

3. Return Process

To initiate a return, please contact our customer service team within 7 days of receiving your shipment. Provide your order number, proof of issue, and any relevant details.

4. Refund Process

If your refund request is approved, the amount will be processed as follows:

• Refunds will be issued via the original payment method within 5-10 business days.
• Shipping and handling fees are non-refundable, except in cases of service failure on our part.

5. Non-Refundable Items

Certain services and conditions are not eligible for refunds:

• Shipments delayed due to factors beyond our control (weather, customs, strikes, etc.).
• Items that have been delivered successfully and in good condition.
• Failure to provide accurate shipping information.

6. Contact Us

If you have any questions or need further assistance, please contact us:

Email: info@dmx-globalsmart.com

Headquarters: 123 Main St, Little Rock, AR 72201